Terms of service

1. Provider and scope

The provider is WU Socialmedia GbR, Bonländer Hauptstraße 34, 70794 Aichtal, Germany (“we”, details in the legal notice). These terms apply to every purchase of a kit on kitclaim.com. Deviating terms of the customer do not apply.

2. The service: your kit

The kit is digital content generated automatically from your inputs and public data sources. It contains:

• a letter to the airline (German or English, also as PDF) with the facts, legal basis, compensation amount, rebuttal of the reason given by the airline and a 14-day payment deadline,
• a short text to paste into the airline’s web form and a submission guide for that airline,
• an evidence pack with the third-party data available for your flight day (Eurocontrol air traffic control data, METAR weather reports and, if you entered a flight number, flight status data),
• an escalation plan with deadlines, the competent ADR scheme or regulator, a pre-written complaint to that body and a second reminder letter,
• a status tracker with email reminders for the deadlines (can be switched off).

The kit is made available immediately after payment as a web page under a personal link, which we also send to your email address. The link stays available for at least 24 months from purchase; please save the PDF promptly anyway. Which third-party data is available depends on the flight date and the sources; if data for your flight is missing, the kit says so.

3. No legal services, no guarantee of success

We are not a law firm and do not provide legal advice, representation or debt collection. We do not assess your individual case; the kit is assembled from your inputs according to fixed rules. The success estimate shown is a non-binding indication. You remain the sole owner of your claim, you send the documents yourself and you keep 100 % of any compensation. We cannot promise whether or when the airline will pay.

4. Price, payment, conclusion of contract

The kit costs the one-off price shown before purchase, currently €9.90 in the euro area, £8.90 for flights under UK261, CA$14.90 for flights under Canada’s APPR and US$10.90 for visitors from the USA, including VAT where applicable. There is no commission, no subscription and no follow-up cost. Payment is processed by Stripe; the payment methods available are shown at checkout. The contract is concluded when you complete the order at Stripe and the payment is confirmed. We do not store the contract text separately; you receive these terms and your order details with the confirmation email and in the kit.

5. 30-day money-back guarantee

In addition to your statutory rights: if the kit does not help you, email [email protected] within 30 days of purchase with your order reference or the email address used at checkout. You get the full price back to the original payment method, no questions asked, usually within five working days. The guarantee applies once per flight and person.

6. Right of withdrawal (consumers in the EU and UK)

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded. To exercise the right, you must inform us (WU Socialmedia GbR, Bonländer Hauptstraße 34, 70794 Aichtal, Germany, email [email protected]) of your decision by an unequivocal statement (for example an email). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days after the day we receive your notice, using the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees for the reimbursement.

Early expiry of the right of withdrawal. The kit is digital content not supplied on a tangible medium. The right of withdrawal expires once we have begun performance after you expressly consented to performance beginning before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal (§ 356(5) of the German Civil Code; for UK consumers reg. 37 of the Consumer Contracts Regulations 2013). You give this consent and acknowledgement with the checkbox before being forwarded to payment. The money-back guarantee in section 5 applies regardless.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To WU Socialmedia GbR, Bonländer Hauptstraße 34, 70794 Aichtal, Germany, email [email protected]:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following digital content: KitClaim kit, order reference/flight number ______, ordered on ______.
Name of consumer(s), address of consumer(s), signature (only if notified on paper), date.
(*) Delete as appropriate.

7. Your cooperation

You confirm that your information is accurate and that you are entitled to claim for the passengers named. Check the generated documents before sending them; if you entered something incorrectly, contact us and we will correct it. The personal link is your access to the kit; do not share it with third parties.

8. Licence

You may use, edit and forward the documents generated for you without time limit to pursue your own claim, including to the airline, ADR bodies, regulators, courts or a lawyer you instruct. Commercial reuse or resale of the texts is not permitted.

9. Warranty and liability

Statutory warranty rights for digital content apply. We are liable without limitation for intent and gross negligence, for injury to life, body or health and under mandatory product liability law. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract. The third-party data in the evidence pack (Eurocontrol, METAR archives, flight status) is reproduced unchanged; we do not guarantee its completeness or accuracy. We check links to airline forms and authorities regularly, but their operators can change them at any time. Nothing in these terms limits rights you have as a consumer under the mandatory law of your country of residence.

10. Availability and changes to the service

We aim for continuous availability but do not owe a particular uptime of the website. We may change content and prices for future orders at any time; kits already purchased keep the agreed scope.

11. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection rules of that country remain unaffected. The contract language is German or English, depending on the site language you chose. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. If a provision of these terms is invalid, the rest of the contract remains in force.

Last updated: 31 October 2026